From day one, B2B Bank has strived to deliver a better banking experience for advisors, brokers and clients. That’s why we were excited to announce our new banking system, which will allow us to provide better, faster service.

Please review the frequently asked questions (FAQs) below. Depending on the products held, there may be some small impacts.

Frequently asked questions on:

We are discontinuing the ePost statement service. We will provide you with further information in order to continue receiving electronic statements.

They will continue to be processed as usual.

While existing bill payments, pre-authorized debits and IIFTs will continue to be processed under your current account number, when you received your new account number(s), we recommend that you update your banking information with any other financial institutions you may deal with.

Yes, you may continue to use your B2B Bank debit card and any ABM (regular fees will apply) or point-of-sale terminals.

Our Interactive Voice Response (IVR) system for telephone banking is being discontinued, however, you may continue to call 1.866.334.4434 for assistance with basic transactions, such as account balance inquiries and bill payments. You may also sign up for our online banking services by calling 1.866.334.4434.

Yes, you may continue using our online banking platform. Your new account number will be displayed when you log in. Please call 1.866.334.4434 if you need any assistance.

In the month that your account switches over to the system, you will receive an opening statement showing your new account number and a closing statement with your old account number. The regular frequency of statements will be monthly thereafter.

No, the statement frequency stays the same.

If applicable, up to two tax slips per bank account will be issued for the conversion year (mailed separately). You will receive a tax slip for the period of January 1 to the switch-over date to our new system quoting your old account number. A second slip will be issued for the period between the switch-over date to December 31 of the conversion year quoting your new account number. Both slips should be retained for income tax purposes.

All payments will continue as per your current payment schedule. Payment amounts and interest rates are not affected by the change to our new system.

The date that the debit clears your bank account may be closer to your selected payment schedule date. For example, if your selected payment date is the 15th but it normally comes out of your account on the 17th, after the change to our new system, it may come out on the 16th.

Yes, however this year, you will receive two Statements of Interest Charges. One for the period of January to the switch-over date to our new system (included in your closing statement) and another from the switch-over date to December 31st (included with your year-end statement, issued in January). Both copies should be retained for income tax purposes.

You will also receive a quarter-end or year-end statement mailed in January. The regular frequency of statements will remain unchanged thereafter.

After we switch over to our new banking system, we will send you a statement with your new account number(s).

Copies of client communications:

Subject

Introducing a new banking system

Date

Updated September 10, 2018