General inquiries

If you have the questions, we have the answers.

Our service team is ready to help you from Monday to Friday, 8:00 a.m. to 8:00 p.m. ET.

Questions about your clients’ Investment Loan, RSP Loan and TFSA payment amounts?

Visit for details and FAQs.


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Submit your comments or general inquiries to the following address. Please do not include personal or confidential information.

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Mail or courier

Please forward all correspondence and important documentation to:

B2B Bank
199 Bay Street, Suite 600
PO Box 279 STN Commerce Court
Toronto ON M5L 0A2