Banking FAQ

Getting started

A B2B Bank distribution agreement between your dealership and B2B Bank must be signed. Please contact your local Business Development Representative for more information on this process.

Yes, a 25 bps annualized trailer is paid on daily closing balances.

Commissions are paid to dealers monthly by cheque

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Account access

Clients can access their accounts in a couple of ways: online through the B2B Bank website (b2bbank.com/onlinebanking), or by calling the B2B Bank Telebanking Centre at 1.866.334.4434. In both cases, however, they will need to contact the Telebanking Centre to obtain an access code and temporary password which are required for the initial registration.

Only your clients have online access to their High Interest Savings Account, Business High Interest Savings Account or Line of Credit. You however, have access to their High Interest Investment Account.

Absolutely. Your clients can easily access their funds through our Inter-Institution Funds Transfer (IIFT) capability. To register, all they need to do is complete and sign an IIFT form and forward it to our office with a personal cheque (payable to themselves) from the financial institution in which they wish to transfer funds. For Business HISA clients, a business cheque, payable to the business is required.

Yes, certainly. We simply require a completed and signed letter of direction requesting the transaction. The document may be faxed to B2B Bank Client Services at 1.866.569.5942.

There are a few ways your clients can withdraw funds:

  • By writing a cheque on their B2B Bank Line of Credit.
  • By taking advantage of our IIFT capability either online or by calling the B2B Bank Telebanking Centre at 1.866.334.4434 – available for savings accounts and lines of credit.
  • By using their B2B Bank debit card at any ABM (access fees will apply) or at point-of-sale terminals (Interac®) – available for lines of credit only.
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For more information

Please refer your clients to the B2B Bank Telebanking centre at 1.866.334.4434, Our Client Services Representatives are available to assist with enquiries Monday to Friday, from 8:00 a.m. to 8:00 p.m. ET and  Saturday & Sunday, from 9:00 a.m. to 5:00 p.m. ET.

B2B Bank Client Services is open from Monday to Friday, 8:00 a.m. to 8:00 p.m. ET. Please call 1.800.263.8349.

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