Banking FAQ

Getting started

A B2B Bank distribution agreement between your dealership and B2B Bank must be signed. Please contact your local Business Development Representative for more information on this process.

Yes, a 25 bps annualized trailer is paid on daily closing balances.

Commissions are paid to dealers monthly by cheque

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Account access

Clients can access their accounts in a couple of ways: online through the B2B Bank website (, or by calling the B2B Bank Telebanking Centre at 1.866.334.4434. In both cases, however, they will need to contact the Telebanking Centre to obtain an access code and temporary password which are required for the initial registration.

Only your clients have online access to their High Interest Savings Account, Business High Interest Savings Account or Line of Credit. You however, have access to their High Interest Investment Account.

Absolutely. Your clients can easily access their funds through our Inter-Institution Funds Transfer (IIFT) capability. To register, all they need to do is complete and sign an IIFT form and forward it to our office with a personal cheque (payable to themselves) from the financial institution in which they wish to transfer funds. For Business HISA clients, a business cheque, payable to the business is required.

Yes, certainly. We simply require a completed and signed letter of direction requesting the transaction. The document may be faxed to B2B Bank Client Services at 1.866.569.5942.

There are a few ways your clients can withdraw funds:

  • By writing a cheque on their B2B Bank Line of Credit.
  • By taking advantage of our IIFT capability either online or by calling the B2B Bank Telebanking Centre at 1.866.334.4434 – available for savings accounts and lines of credit.
  • By using their B2B Bank debit card at any ABM (access fees will apply) or at point-of-sale terminals (Interac®) – available for lines of credit only.
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Chip-enabled debit card

A chip-enabled debit card is a banking card embedded with a microchip encrypted in such a way that the information is extremely difficult to copy or reproduce. This latest fraud prevention technology makes chip cards extremely secure, which is why all Canadian financial institutions and merchants are gradually adopting the chip technology.

By switching to a chip-enabled debit card, B2B Bank offers clients cutting-edge security features and, at the same time, adheres to new industry standards followed by Canadian financial institutions and merchants.

Current debit cards only have a magnetic stripe while chip-enabled debit cards are also embedded with a microchip. Chip-enabled debit cards will continue to carry the magnetic stripe until merchants have transitioned over to chip-enabled terminals. The magnetic stripe will also allow cardholders to make transactions in countries that have not yet implemented the chip technology. When making transactions, cardholders will need to insert their card in the terminal and leave it there until the transaction is confirmed. As usual, the Personal Identification Number (PIN) must be entered for each transaction.

PINs can be modified at any Laurentian Bank ABM. For a full list of Laurentian Bank ABMs, please refer to the Contact Us section of Due to security reasons, PINs cannot be modified over the telephone.

Should a client forget their PIN, they must contact B2B Bank Telebanking Services at 1.866.334.4434 to obtain a new chip-enabled debit card and PIN.

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For more information

Please refer your clients to the B2B Bank Telebanking centre at 1.866.334.4434, Our Client Services Representatives are available to assist with enquiries Monday to Friday, from 8:00 a.m. to 8:00 p.m. ET and  Saturday & Sunday, from 9:00 a.m. to 5:00 p.m. ET.

B2B Bank Client Services is open from Monday to Friday, 8:00 a.m. to 8:00 p.m. ET. Please call 1.800.263.8349.

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