FAQs

If you have any questions about our products and services, it's likely that you'll find the answers here. For your convenience, we've grouped the information by product category. 

 

About Investment Loans

An investment loan is a loan that is used to purchase mutual or segregated funds. The purchased funds (or in the case of segregated fund loans, the annuity contracts) are held as collateral which secures the loan, much the same way as a house is used as security for a mortgage loan. With an investment loan, the lender holds the funds on behalf of the borrower until such time as the loan is repaid in full.

Generally, the ideal loan candidate has a higher risk tolerance combined with an appetite to increase their exposure to the market. They should have a good credit history, their debt levels under control and be committed to a long-term investment strategy. Of course, the decision to apply for an investment loan is one that should be made by an investor after consulting with a financial advisor.

A leveraged purchase of mutual or segregated funds involves a greater degree of risk than a similar purchase using cash resources only. The reason for this is that if the value of the investment falls, the borrower suffers a loss of value beyond what they may have experienced had they invested with only their own money.

For example, on a 2 For 1 Loan where investors pledge $50,000 and borrow another $100,000, if the investment drops in value by 10%, the numbers would look like this:

On the investors' portion of the investment, $50,000 less 10% = $45,000, they've lost (so far) $5,000. Had they ONLY invested with their own money, their loss would be fixed at $5,000. However, when you include the investment from borrowed funds, $100,000 less 10% = $90,000, an ADDITIONAL $10,000 is lost.

Borrowers are also responsible for loan payments irrespective of the performance of their investments. In other words, should an investment drop in value, not only does the borrower lose on the investment, but they are also still required to repay the loan in full.

There are 4 different loan products offered through our investment loan program: 100%, 3 For 1, 2 For 1 and 1 For 1. Each comes with either a no margin call or a lower-priced margin call feature. Each loan product also offers a choice of monthly payment type: interest only or principal and interest.

Loan type Description Illustration
    Client’s portion Borrowed amount Total amount invested

100%

B2B Bank finances 100% of the investment $0 $150,000 $150,000

3 For 1

B2B Bank lends up to 3 times the dollar amount pledged (in cash or in kind) $37,500 $112,500 $150,000

2 For 1

B2B Bank lends up to 2 times the dollar amount pledged (in cash or in kind) $50,000 $100,000 $150,000

1 For 1

B2B Bank matches the dollar pledged (in cash or in kind) $75,000 $75,000 $150,000

There are no annual or administration fees associated with our Investment Loans. However, for segregated funds, borrowers are charged the applicable provincial fee to register, renew and/or discharge (if applicable) a security interest in the segregated fund, under applicable personal property security legislation. The initial registration fee will be added to the borrower's first scheduled payment and any future cost for renewal or discharge will be charged to the borrower at that time. B2B Bank charges a $50 fee for any returned items.

NOTE: A fee schedule does apply to investment accounts held with B2B Bank Dealer Services.1 The fee structure for clients' investment accounts is much like the current B2B Bank Investment Loan fee model, with no annual administration fees and no applicable transfer-out or estate settlement fees. Certain fees will apply to client-initiated sundry or transactional services. To download the investment account fee schedule, go to b2bbank.com/dealerservices.

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Underwriting criteria

Because every individual's situation is unique, we take a holistic approach to underwriting. Some of the key criteria we consider include:

  • Total debt service ratio (TDSR): the applicant's regularly recurring monthly debt payments (including the new loan payment) should be less than or equal to 40% of their gross monthly income.
  • Net worth: the applicant's tangible net worth is calculated by subtracting their total outstanding liabilities (debt obligations) from the total of their verifiable assets. For 100% Investment Loans up to and including $100,000, net worth should be less than or equal to 1 x the loan amount. For 100% Investment Loans greater than $100,000, net worth should be greater than 1.5 x the loan amount. For 100% Investment Loans greater than $250,000, net worth should be greater than 2 x the loan amount.
  • Credit history: all obligations must be up-to-date and paid as agreed – no bankruptcies, collections or judgements.

TDSR for 100% Loans should not be greater than 40%. TDSR will be calculated for 3 For 1, 2 For 1 and 1 For 1 Loans but will not solely determine credit decision. In all cases, additional documentation may be requested at the discretion of B2B Bank.

To help determine whether your client is "credit worthy" consider:

  • whether they have established a file at the credit bureau;
  • if they regularly pay their bills on time;
  • if they can comfortably afford their obligations with money left over after meeting their living expenses.
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The application process

A fillable B2B Bank loan application can be obtained by clicking here. Paper applications can be ordered by filling out our Material Request Form and faxing it to 416.865.5709. Please contact our Distribution Alliances directly for their program applications.

Yes, B2B Bank requires the following:

  • Void cheque from the client's personal account.
  • Letter of Direction (included with the loan application). This form is required only if paying out a loan at another financial institution.
  • Pledge Letter (included with the loan application) and/or cheque payable to B2B Bank, B2B Bank Financial Services Inc., B2B Bank Securities Services Inc. or B2B Bank Intermediary Services Inc. (whichever is applicable). The Pledge Letter is required if paying out a loan at another financial institution, or if your client is pledging collateral on a 3 For 1, 2 For 1 or 1 For 1 Loan.
    • If pledging cash or eligible fund collateral (not related to a payout), these transactions must be added to a new or existing investment account prior to the funding of the loan. When opening a new investment account for the purposes of pledging cash or eligible fund collateral prior to the funding of the loan, a complete investment account application must be submitted to B2B Bank Dealer Services. Alternatively, you may open the investment account via Advisor Access. Not applicable to investment accounts at B2B Bank.
  • Moveable Hypothec (Quebec only).

For Distribution Alliance mutual fund loans, also include:

  • Letter of Privilege (for the B2B Bank Select Loan Program and the B2B Bank Distribution Alliance Loan Program).

For Distribution Alliance segregated fund loans, also include:

  • Notice of Investments (included with the Distribution Alliance loan application) and/or cheque payable to B2B Bank. The Notice of Investments is required if paying out a loan at another financial institution, or if your client is pledging collateral on a 3 For 1, 2 For 1 or 1 For 1 Loan.
  • Assignment, Hypothecation, Acknowledgement and Direction (included with the Distribution Alliance loan application).
  • Original application to the insurance company.

Refer to required income and asset document list available at b2bbank.com/loandocs

B2B Bank will accept faxed applications for adjudication purposes only. Original loan documentation is required to fund the loan.

Be sure to forward all original completed, signed and witnessed loan documents to: B2B Bank, Investment Lending, 199 Bay Street, Suite 600, PO Box 279 STN Commerce Court, Toronto ON M5L 0A2. Please include the EASE transaction and pledged account numbers (if available) on all mailed documentation.

B2B Bank will email and/or fax approved/declined/delayed notification to your office typically within one business day upon receipt of the application. Delays are usually the result of missing information or if further clarification is required.

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EASE online application

EASE stands for Electronic Application Submission Entry. It's B2B Bank's secure, online loan application that allows you - the advisor - to enter, save, print and submit investment loan applications on behalf of your clients.

EASE is:

  • fast: offers your clients a loan application status in a matter of seconds;
  • easy to use: screens are intuitive – both easy to navigate and complete;
  • practical: search functions allow you to retrieve existing applications and monitor their status;
  • useful: you can generate a variety of reports for information at your fingertips.

In short, advisors log in to the EASE site (new users can register online) and enter their client's information. When all pages have been completed, advisors print the application and have the client sign where required. By clicking the Submit for Credit Review button, the application is submitted electronically for adjudication; a status is emailed and/or faxed to advisors. If approved, advisors then forward the printed application, with the original signatures and all supporting documentation, to B2B Bank for funding. If the status of the application is Under Credit Review, advisors are contacted with a decision typically within one business day by email and/or fax.

That's okay. EASE allows you to come back and complete the application later. An application can be saved as soon as a single character is entered by clicking on Save This Data.

EASE has identified an application in its database with the same client name, social insurance number (SIN) or date of birth. A B2B Bank underwriter will review the application to determine whether it is a true duplication or a new application for the same client. If it is a new application, the underwriter will adjudicate the application.

This message appears when B2B Bank requires additional supporting documentation in order to complete the adjudication process. You will receive an email and/or fax B2B Bank Client Services with further details.

You can make changes prior to clicking on the Submit for Credit Review button. The application that the client signs must accurately reflect what is being submitted electronically for credit review. After the loan has been submitted, you may contact B2B Bank to discuss additional changes. Note that B2B Bank must receive original initials authorizing any changes made to the application.

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Funding & investment purchases

The loan will be funded typically within one business day upon receipt and verification of the original loan documentation.

For mutual fund investment loans, funded proceeds will be advanced into the borrower(s) new or existing B2B Bank Dealer Services investment account, where you will have the responsibility to invest the funds according to your clients' instructions. Special note for B2B Bank Dealer Services investment accounts: The applicable B2B Bank dealer investment account application should be completed with your client and maintained in your client's file. A new investment account will automatically be created at the time of funding if an account does not already exist.

For segregated funds investment loans, funded proceeds will be advanced into the borrower(s) B2B Bank new investment account, where B2B Bank will place the trades according to the instructions on the original supporting insurance application.

B2B Bank currently lends on a majority of Canadian investment industry assets. We also regularly review the criteria that determine qualifying collateral for each of our loan types. Retail Venture Capital, Alternative Strategies and Specialty (including Principal Protected Notes) do not qualify for any of our products. Please be aware that all funds must be valued in Canadian currency to be eligible. In the case of segregated funds, a Distribution Alliance agreement must also be in place with the life insurance company.

Yes, B2B Bank offers a GMWB segregated fund investment loan. However, the GMBW funds selected for pledge or purchase must meet B2B Bank's collateral eligibility criteria and a Distribution Alliance agreement must be in place with the life insurance company.

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Loan payments

Not at all. We try to accommodate all of your clients' needs. As such, borrowers may select any day of the month – from the 1st to the 28th – whatever is most convenient for them. Flexible payment dates can be helpful to your clients when it comes to managing their monthly cash flows.

Borrowers can make lump sum payments whenever they choose at no additional charge or penalty. Should they wish to increase their monthly loan payment amount, written instructions directing us to increase their payment must be provided on B2B Bank's Pre-authorized Debit Agreement form. Payment decrease requests are considered on a case-by-case basis.

There are typically no changes made to the loan payment amount during the year unless requested by the borrower. This is a real benefit for those managing their cash flow on a monthly basis. Interest-only payments may be adjusted at least annually to reflect changes in the outstanding principal of the loan and the Prime Rate. Although changes to interest only payment amounts typically occur in January and usually remain fixed for the entire calendar year, we reserve the right to adjust payments at any time if the Prime Rate changes significantly.

Yes, they can. To pay off a loan, the account holder can send a cheque payable to B2B Bank for the full amount outstanding, or direct us to redeem the security held as collateral for the loan. All loans can be paid out at any time without any additional charge or penalty from B2B Bank.

If the borrower pays the loan from their own resources, the collateral held as security by B2B Bank Dealer Services will remain in the clients' investment account. If the borrower chooses to pay the loan by redeeming the funds held as security by B2B Bank Dealer Services, any surplus that remains after the trades have settled will be sent by cheque to the borrower. If there is a deficiency balance, it will be necessary that the borrower make arrangements to pay it in full. For B2B Bank Dealer Services investment accounts, the fee waivers in effect when the account is linked to an active loan will be honoured for a period of 90 days. After the 90 days period, the full investment account fee schedule will apply.

If the borrower pays the loan from their own resources, the collateral held as security by B2B Bank will be re-registered into the client's name. If the borrower chooses to pay the loan by redeeming the funds held as security by B2B Bank, any surplus that remains after the trades have settled will be sent by cheque to the borrower. If there is a deficiency balance, it will be necessary that the borrower make arrangements to pay it in full.

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Margin warning/call

Your client does not need to take any action when their account is in a margin warning position; notices are sent to alert you and your client that the loan-to-value ratio of the investment loan has risen and that if the trend continues, it may result in a margin call. When a margin warning is received, you can use it as an opportunity to discuss potential next steps with your client.

You will receive notification if your client's loan reaches a margin call. At this point, your client must take action to reduce the loan-to-value ratio. They have a couple of options to remedy the situation: they may either provide B2B Bank with additional mutual fund collateral, they can pay down the loan balance by sending a cheque payable to B2B Bank or they can convert to a 2-year fixed term (not applicable for Quebec residents).

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Loan account statements

B2B Bank is committed to keeping advisors and their clients informed of all account transactions. Clients will receive quarterly loan statements and year-end investment loan statements (including interest expense totals) in mid-January .

If you would like more information on any aspect of B2B Bank's Investment Loan Program, simply call one of our client Service Representatives at 1.800.263.8349. We're here to help you get the answers you need. Our Client Service Representatives would be happy to assist you Monday to Friday from 8 a.m. to 8 p.m. ET.

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B2B Bank's TFSA Loan Program allows your clients to borrow money for a current lump-sum contribution within a TFSA, which can allow them to grow their investments on a tax-free basis today. Other benefits include:

Simplified pricing

Pricing is based on the term selected, not the loan amount.

No penalties

All or part of a loan can be repaid at any time without penalty.

Flexible terms

Variable rate loan with a term between one and ten years.

Choice of program

Choose between our Standard loan program (with B2B Bank Dealer Services) or DAP (with various dealers or manufacturers)

A $5,000 minimum applies across all terms.

Yes, loans greater than the lifetime contribution limit, will be assessed based on B2B Bank’s credit qualification criteria. Loans greater than B2B Bank's maximum loan size will be assessed based on B2B Bank’s credit qualification criteria, at the sole discretion of B2B Bank.

All TFSA loan payments are a blend of principal and interest. Applicants may choose to have their monthly payments automatically withdrawn from their bank account on any date between the 1st and the 28th of the month. The first payment is due on the first payment date following the advance of the TFSA loan.

There is no deferral option available for B2B Bank TFSA Loans.

There are no annual or administration fees associated with our TFSA loans. However, should an attempted loan payment come back as NSF (‘Non-sufficient funds’) from the client’s bank account, there will be a $50 NSF fee applied by B2B Bank.

We recommend using our online EASE loan application. Our Electronic Application Submission Entry system allows you to quickly and easily enter, save, print and submit TFSA loan applications on behalf of your clients. Access EASE at b2bbank.com/ease.

You may also complete a PDF loan applicationIn both cases, B2B Bank requires the original signed application to be sent in as follows:

Fax application to:
Attn: B2B Bank Investment Lending
Fax: 1.866.941.7711

OR

Mail original documentation to:
B2B Bank Investment Lending
199 Bay Street, Suite 600
PO Box 279 STN Commerce Court
Toronto ON  M5L 0A2.

Yes, in all cases, B2B Bank requires a void cheque from the borrower's personal chequing account from which to withdraw the loan payments. Other supporting documentation may include:

  • Letter of Direction (included with the loan application). This form is required if paying out a TFSA loan at another financial institution.
  • Proof of assets upon request.
  • Proof of income for loan amounts greater than $20,000 or for loans with a term longer than 2 years:
    • Salaried income: recent pay stub or Notice of Assessment.
    • Commissioned income: last 2 years’ Notice of Assessment.
    • Self-employed income: last 2 years’ Notice of Assessment and Financial Statements.

Advisors interested in or currently doing business with B2B Bank for TFSA loans can visit b2bbank.com/tfsaloan for more information, tools, forms and resources. Existing or prospective clients can visit b2bbank.com/tfsaloan for information on the potential benefits of choosing a TFSA loan within their overall financial plan. If you would like more information on any aspect of B2B Bank's TFSA Loan Program, simply call one of our Client Service Representatives at 1.800.263.8349. We're here to help you get the answers you need. Our Client Service Representatives would be happy to assist you Monday to Friday from 8 a.m. to 8 p.m. ET.

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With the B2B Bank HIIA, you benefit from worry-free thinking and your clients benefit from knowing the interest rate they earn will always be competitive. You'll also be able to easily manage your clients' accounts through FundSERV. T+1 settlement ensures that the funds are readily available to respond to other investment opportunities. Plus you have the flexibility to earn a 25 bps trailer with the A Series or pass on the 25 bps in additional interest to your clients with the F Series.


The B2B Bank HIIA F Series does not offer a trailer commission.

The B2B Bank HIIA is a savings account that is unaffected by market fluctuations – unlike typical investment products – and therefore provides a safe harbour for investors. With no lock-in period or maturity dates, the HIIA can be readily accessed and that means that advisors are able to respond quickly to other investment opportunities on behalf of their clients. There is also no minimum investment and no hidden fees and that makes the HIIA an affordable savings solution. In addition, your clients can rest assured in knowing that their investment is CDIC eligible††, and leave the administration of their account up to you, their advisor.

 


*Prime Rate means the annual interest rate announced by B2B Bank from time to time as being its reference rate then in effect (the "Prime Rate"). Click here for more details and current interest rates. No B2B Bank fees; account fees may apply depending on where the account is held. ††B2B Bank is a member of the CDIC. For more information about CDIC coverage, click here.

Click here to view current interest rates. Rates are subject to change at any time without prior notice.

Interest is calculated daily on the closing balance and paid monthly. The default payment method for the B2B Bank HIIA is to have the interest paid as a distribution into the B2B Bank HIIA. Investors can also choose to have interest paid to the cash component of their account, but, in this case, they will not benefit from compound interest.

No, the B2B Bank HIIA is only available to Canadian residents and Canadian registered businesses.

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B2B Bank's RSP Loan Program offers competitive rates, a broad range of options and simple administration to help advisors meet more of their clients' savings and investment needs.

Simplified pricing:

Pricing is based on the term selected, not on the loan amount.

Variety of loan options:

Choose between variable and fixed rate options.

Online application:

Makes it quick and easy to apply and obtain status information on an application.

Low loan amounts:

A $2,500 minimum RSP Loan amount applies across all terms.

Flexible terms:

Variable rate: 1 to 10 years
Fixed rate: 1 or 2 years

Quick adjudication:

Applications are reviewed and decisions communicated typically within one business day.

No pre-payment penalties:

All or part of a loan can be repaid at any time without penalty.

Payment deferral option:

The first payment can be deferred up to 180 days.

Fast funding:

Provided typically within one business day upon receipt and verification of original documentation.

We recommend…

1.Logging in to EASE to start an online loan application:

  • Enter your client’s name and basic information, such as their address, then save this uniquely coded application for later use.
  • Print copies of the incomplete application to use with your client in completing the remaining fields, including yours and their signature(s) and date.
  • Log back into EASE to complete the saved application and submit online for faster review and processing.
  • If and when approved, mail in the client-signed original application that includes the matching EASE loan application code.

2.Completing a fillable B2B Bank loan application, which can be obtained by clicking here. Print copies, review for accuracy and fill in any missing fields. Sign, date and send the original application including yours and your client(s) signatures.

Yes, in all cases, B2B Bank requires a void cheque from the borrower's personal chequing account from which to withdraw the loan payments. Other supporting documentation may include:

  • Letter of Direction (included with the loan application). This form is required if paying out an RSP Loan at another financial institution.
  • Proof of assets upon request.
  • Proof of income for loan amounts greater than the current year's RRSP contribution limit or for loans with a term longer than 2 years:
    • Salaried income: recent pay stub or Notice of Assessment.
    • Commissioned income: last 2 years' Notice of Assessment.
    • Self-employed income: last 2 years' Notice of Assessment and Financial Statements.

Be sure to fax completed and signed applications and supporting documentation to:

Fax application to:
Attn: B2B Bank Investment Lending
Fax: 1.866.941.7711

OR

Mail application to:
B2B Bank Investment Lending
199 Bay Street, Suite 600
PO Box 279 STN Commerce Court
Toronto ON  M5L 0A2.

Please include the EASE transaction number on all documentation, if available.

Note: Distribution Alliance programs may have different documentation routing. Check the details of your specific program.

EASE stands for Electronic Application Submission Entry. It's B2B Bank's secure online loan application that allows you, the advisor, to enter, save, print and submit RSP Loan applications on behalf of your clients. EASE is:

  • fast: offers your clients a status of the application in a matter of seconds;
  • easy to use: screens are intuitive – both easy to navigate and complete;
  • practical: search functions allow you to retrieve existing applications and monitor their status;
  • useful: you can generate a variety of reports for information at your fingertips.

In short, advisors log in to the EASE site at b2bbank.com/ease (new users can register online) and enter their client's information. When all pages have been saved and completed, advisors print the application and have the client sign where required. By clicking the Submit for Credit Review button, the application is submitted electronically for adjudication; a status is emailed and/or faxed to advisors. If approved, advisors then forward the printed application, with the original signatures and all the supporting documentation to B2B Bank for funding. If the status of the application is Under Credit Review, advisors are contacted with a decision typically within one business day by email and/or fax.

That's okay. EASE allows you to come back and complete the application later. An application can be saved as soon as a single character is entered by clicking on Save This Data.

EASE has identified an application in its database with the same client name, social insurance number (SIN) or date of birth. A B2B Bank underwriter will review the application to determine whether it is a true duplication or a new application for the same client. If it is a new application, the duplicate status is removed and the normal adjudication process continues.

Typically, this means B2B Bank requires additional information and/or supporting documentation in order to complete the adjudication process. In this case, you will receive a fax from B2B Bank with further details. Sometimes, this status means that a counter offer has been proposed and is awaiting your response. On occasion, it can also mean that a Credit Bureau warning was generated.

You can make changes to saved applications prior to clicking on the Submit for Credit Review button. The application that the client signs must accurately reflect what is being submitted electronically for credit review. After the loan has been submitted, please make all the changes on the original client-signed application. Note: The client may be required to sign or initial to authorize any changes.

  • Online. Go to EASE and enter the new loan amount on Line 1. Then enter the loan amount being consolidated from another financial institution on Line 3. EASE will calculate the total loan amount to apply for. Submit the online RSP Loan application for adjudication as you normally would.
  • On paper. On the application, indicate the new loan amount and the consolidated loan amount on the applicable lines of the Loan details sections. We will process the application for the sum of these two amounts.

We know how important it is that funding is done quickly. That's why we've developed checklists that appear on EASE and the paper application as a reminder of what we need to effectively adjudicate your clients' loans. Loans submitted through EASE are funded typically within one business day of receiving and verifying original, completed and signed documentation. Paper applications are funded on a reasonable efforts basis following receipt and approval of completed and signed documentation.

We try to accommodate all of your clients' needs. As such, borrowers may select any day of the month – from the 1st to the 28th – whatever is most convenient for them. Flexible payment dates can be helpful to your clients when it comes to managing their monthly cash flow.

Clients can choose to make either fixed or variable interest rate options. Regardless of the option they choose, payments are a blend of principal and interest.

Of course. To pay off their loan, the borrower simply forwards a cheque payable to B2B Bank for the full amount outstanding. All loans can be paid out at any time without any additional charge or penalty from B2B Bank.

Advisors interested in or currently doing business with B2B Bank for RSP loans can visit b2bbank.com/rspcentre for more information, tools, forms and resources.

Existing or prospective clients can visit b2bbank.com/talkrsp for information on the potential benefits of choosing an RSP Loan within their overall financial plan.

If you would like more information on any aspect of B2B Bank's RSP Loan Program, simply call one of our Client Service Representatives at 1.800.263.8349. We're here to help you get the answers you need. Our Client Service Representatives would be happy to assist you Monday to Friday from 8 a.m. to 8 p.m. ET.

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About Broker Mortgages

B2B Bank mortgages and lines of credit are available through the broker channel in all Canadian provinces. To learn more about how to get started, contact your Business Development Manager.

Our full range of solutions is designed to help clients who meet traditional criteria, as well as those with unique circumstances, including:

  • Self-employed individuals who cannot provide standard income documentation to qualify for a traditional conventional or insured mortgage
  • Borrowers with previous credit difficulties that have since been resolved, including discharged bankruptcies
  • People with secondary income
  • Individuals who are seeking to purchase or refinance a marketable property where there is a large equity or down payment position

Learn more about our suite of mortgage solutions.

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The application process

After you’ve assessed your client's needs, you should submit the application electronically via D+H  Expert (select B2B Bank from the drop down menu). We’ll review the application and provide you with a credit decision. Our application process is a bit different in Quebec. Learn more about processing applications in Quebec.

If approved, your client(s) will need to supply us with:

  • A signed application
  • Employment documentation as stated on the commitment letter/letter of approval
  • Offer to purchase
  • MLS listing with picture
  • Written confirmation of down payment
  • Lawyer’s name, address, fax and telephone numbers
  • Instructions regarding creditor insurance.
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Account Statements

B2B Bank issues annual statements to mortgage clients. These statements detail all payments throughout the year and include specific information on the current interest rate, opening and closing balances and the breakdown between principal and interest payments.

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Compensation

Yes, we have a program that compensates brokers on mortgage applications that are advanced by B2B Bank. These one-time fees are paid on the funded value of the mortgage. Contact your Business Development Manager.

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For more information

Our dedicated team of client service representatives can respond to all your clients’ inquiries. They can be reached by calling 1.800.263.8349.

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General Information

To access a banking session activity, you must use an Internet navigator equipped with a 128-bit encryption system.  Most Internet browsers meet this security standard (e.g. Internet Explorer 10, Mozilla Firefox 10, Chrome, Safari, etc.). Please ensure that your preferred browser version meets this standard.

B2B Bank adheres to the principles adopted by the Canadian Bankers Association with respect to the protection of personal information. In addition, it uses the most secure encryption techniques presently available to ensure the confidential nature of the information it exchanges with you. However, complete confidentiality in the transmission of data is not always possible over the Internet and privacy cannot be ensured. Neither B2B Bank nor its affiliates will be responsible for any damages you may suffer if you transmit confidential or sensitive information to us and that information subsequently becomes public through no fault of ours.

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Online Account Overview

Your user id is your existing B2B Direct access code, a 7-digit number, that will be required to login to the new B2B Bank Online Banking website.

Please call 1.866.334.4434 to receive your customer login and temporary password. Once you have received your new credentials, please enter it on the new B2B Bank Online Banking website and activate your account in three easy steps:

  1. Access B2B Bank Online Banking at onlinebanking.b2bbank.com.
  2. Log in with your user ID (the e-mail address provided on the application) and your
    temporary password (7-digit number).
  3. Once your user ID and temporary password are correctly entered, you will be prompted to create a new password and security challenge questions.

Your B2B Bank Online Banking account is now ready to use. Simply log in with your new credentials to access your online banking.

You can change your password following the below steps:

  1. From the “top left menu icon”, select “My Profile”.
  2. Under the “Change Credentials” tab, answer the security question. Once you have correctly answered this, we will email you a “verification code/secret code”.
  3. Enter the online temporary password and you will be prompted to create your new password.

You can update your information by selecting “My Profile” from the “top left menu icon”. Select the “Contact Details” or “Preferences” tab to update these details.

You can contact us at 1.866.334.4434 or send us a message using the “General inquiry’ function via the secure message centre, when you are logged into the new B2B Bank Online Banking.

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Account Functionality

Existing linked accounts held at another Canadian financial institution would have been automatically transferred over; however, please re-enter any scheduled or re-occurring dates and amounts, or make alternative payment arrangements.

Existing linked accounts held at another Canadian financial institution were automatically transferred over; however, please re-enter any scheduled or re-occurring dates and amounts, or make alternative payment arrangements.

Existing bill payees were automatically transferred over; however, please re-enter any scheduled or re-occurring payment dates and amounts, or make alternative payment arrangements.

The following self-service features will be available with your new B2B Bank Online Banking:

  • Account maintenance & overview
  • Linking an external account held another Canadian Financial Institution
  • Internal transfers between B2B Bank accounts (excluding Mortgages & GICs)
  • Bill payments
  • Secure message centre
  • Balance and transaction inquiries
  • Cheques
  • VOID cheque image

Link External Account

  • Select "Link Account" from “top left navigation icon” and input the following external banking information:
    • Account number
    • Bank Transit
    • Institution Number
    • Nick name
    • Click "Submit"
       
  • Once you have received your micro-deposit confirmation (after 48 hours)
    • Select “Link account”
    • Input two micro-deposits received in external account in
      • Deposit 1
      • Deposit 2
    • Click "Confirm"

Once the micro deposits have been confirmed the account will appear under Linked Accounts.  Please note that pending micro deposits must be confirmed prior to linking additional accounts.  Unconfirmed micro deposits will expire after 10 days.  Maximum of 4 IIFT accounts can be linked. If you would like to remove a linked account, please contact B2B Bank at 1.866.334.4434.

IIFTs are usually processed within 1 business day.

You can deposit money into your chequing account using your debit card at the ATM, through an IIFT, internal account transfer, or by depositing a cheque at an EXCHANGE® Network ATM.

You can deposit money into your High Interest Savings Account (HISA) account through an IIFT, or an internal account transfer.

You can contact us at 1.866.334.4434 or send us a message using the ‘Transactional inquiry’ function via the secure message centre, when you are logged into the new B2B Bank Online Banking.  You may be required to provide additional information on the transaction.

(Example: Bell, MasterCard etc.)

  • Select "Manage Payees" from “top left menu icon” Select "Add a new payee"    
  • Input company name in field provided and click "Search" 
  • Select payee from search result
  • Input payee account number in field provided, click "Overview details"  
  • Click "Confirm and save" to complete setup.

Transactions made prior to the conversion will not be visible in your account overview; however, if you would like to receive a printed copy of your transaction history, please call 1.866.334.4434.

There will be no charge for printed statements of previous transactions.

Real-time transactions submitted online cannot be cancelled.  For future dated transactions, please call us at 1.866.334.4434.

Transfer from Chequing to HISA account using the “Transfer” function

  • From home page, select chequing product from which payment will be made
  • Select "Transfers" tab
  • Click on "Account" radio button
    • Select from HISA account from dropdown
    • Amount
      • Select when immediately
      • Select "Continue"
  • Confirm transfer details
    • Select "Transfer"
    • Select download in pdf (optional)

 

Transfer from HISA to Chequing account using “Quick transfer” function

  • Select "Account" from "From Account" dropdown
  • Select HISA product
  • Select "Account" from "To Account" dropdown
  • Select Chequing
  • Input Amount
  • Select Transfer
  • Download and print confirmation (optional)

The “Quick transfer” function offers quick and easy access to one-time transactions for immediate processing from the Home screen.

The “Transfer” function offers the same functionality of “Quick Transfer”, with the addition of the following:

  • Ability to process one-time future payments;
  • Ability to schedule recurring payments;
  • Ability to add personal references to each transaction.

You can use the “VOID cheque image” and provide it to your external payee.

  • Select "Void cheque" from side menu bar
  • Select Chequing account from "Select account" dropdown (Transit No and Inst. No will auto populate)
  • Select "Generate a void cheque"
  • Select "Print or Save"
  • Print void cheque
  • Save void cheque       

If the biller is not on the list, the payment cannot be processed online.

You can contact us at 1.866.334.4434 or send us a message using the “General inquiry’ function via the secure message centre, when you are logged into the new B2B Bank Online Banking.

Yes. At the account overview, the transaction history will display the last 10 days of activity. The show options icon will allow you to print, download to PDF or CSV format.

The Search option will allow you to view/print/download older transactions by date range.

This feature will be available at a future date.

  • High Interest Savings Account (HISA)
  • GIC
  • Investment Loans
  • RSP Loans
  • TFSA Loans
  • Mortgages
  • Home Equity Line of Credit (HELOC)
  • Home Owners Kit (HOK)

Please contact us at 1.866.334.4434 to close an account.

The NSF fee is $50 for the chequing account.  

Transaction maximum: $3,000
Weekly maximum: $10,000
Monthly maximum: $20,000 

Yes. 

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Debit Card

You can contact us at 1.866.334.4434.

Visit b2bbank.com/find-an-atm to find an ATM near you.

For all other inquiries, call 1.866.334.4434.

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Statements

You will continue to receive your paper statements at no charge, and you will also be able to view your transaction history online.  

Yes, you may still log in to ePost, using your current user id and password, to view previous statements.

The online statement will be available at a future date.

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