FAQs

If you have any questions about our products and services, it's likely that you'll find the answers here. For your convenience, we've grouped the information by product category. 

 

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About Investment Loans

What is an investment loan?

An investment loan is a loan that is used to purchase mutual or segregated funds. The purchased funds (or in the case of segregated fund loans, the annuity contracts) are held as collateral which secures the loan, much the same way as a house is used as security for a mortgage loan. With an investment loan, the lender holds the funds on behalf of the borrower until such time as the loan is repaid in full.

What type of individual is best suited for an investment loan?

Generally, the ideal loan candidate has a higher risk tolerance combined with an appetite to increase their exposure to the market. They should have a good credit history, their debt levels under control and be committed to a long-term investment strategy. Of course, the decision to apply for an investment loan is one that should be made by an investor after consulting with a financial advisor.

What are the risks of borrowing to invest?

A leveraged purchase of mutual or segregated funds involves a greater degree of risk than a similar purchase using cash resources only. The reason for this is that if the value of the investment falls, the borrower suffers a loss of value beyond what they may have experienced had they invested with only their own money.

For example, on a 2 For 1 Loan where investors pledge $50,000 and borrow another $100,000, if the investment drops in value by 10%, the numbers would look like this:

On the investors' portion of the investment, $50,000 less 10% = $45,000, they've lost (so far) $5,000. Had they ONLY invested with their own money, their loss would be fixed at $5,000. However, when you include the investment from borrowed funds, $100,000 less 10% = $90,000, an ADDITIONAL $10,000 is lost.

Borrowers are also responsible for loan payments irrespective of the performance of their investments. In other words, should an investment drop in value, not only does the borrower lose on the investment, but they are also still required to repay the loan in full.

What types of loans are available through B2B Bank's Investment Loan Program

There are 4 different loan products offered through our investment loan program: 100%, 3 For 1, 2 For 1 and 1 For 1. Each comes with either a no margin call or a lower-priced margin call feature. Each loan product also offers a choice of monthly payment type: interest only or principal and interest.

Loan type Description Illustration
    Client’s portion Borrowed amount Total amount invested

100%

B2B Bank finances 100% of the investment $0 $150,000 $150,000

3 For 1

B2B Bank lends up to 3 times the dollar amount pledged (in cash or in kind) $37,500 $112,500 $150,000

2 For 1

B2B Bank lends up to 2 times the dollar amount pledged (in cash or in kind) $50,000 $100,000 $150,000

1 For 1

B2B Bank matches the dollar pledged (in cash or in kind) $75,000 $75,000 $150,000
Are there any fees associated with B2B Bank Investment Loans?

There are no annual or administration fees associated with our Investment Loans. However, for segregated funds, borrowers are charged the applicable provincial fee to register, renew and/or discharge (if applicable) a security interest in the segregated fund, under applicable personal property security legislation. The initial registration fee will be added to the borrower's first scheduled payment and any future cost for renewal or discharge will be charged to the borrower at that time. B2B Bank charges a $50 fee for any returned items.

NOTE: A fee schedule does apply to investment accounts held with B2B Bank Dealer Services.1 The fee structure for clients' investment accounts is much like the current B2B Bank Investment Loan fee model, with no annual administration fees and no applicable transfer-out or estate settlement fees. Certain fees will apply to client-initiated sundry or transactional services. To download the investment account fee schedule, go to b2bbank.com/dealerservices.

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Underwriting criteria

What underwriting criteria does B2B Bank use when deciding to lend to an individual?

Because every individual's situation is unique, we take a holistic approach to underwriting. Some of the key criteria we consider include:

  • Total debt service ratio (TDSR): the applicant's regularly recurring monthly debt payments (including the new loan payment) should be less than or equal to 40% of their gross monthly income.
  • Net worth: the applicant's tangible net worth is calculated by subtracting their total outstanding liabilities (debt obligations) from the total of their verifiable assets. For 100% Investment Loans up to and including $100,000, net worth should be less than or equal to 1 x the loan amount. For 100% Investment Loans greater than $100,000, net worth should be greater than 1.5 x the loan amount. For 100% Investment Loans greater than $250,000, net worth should be greater than 2 x the loan amount.
  • Credit history: all obligations must be up-to-date and paid as agreed – no bankruptcies, collections or judgements.

TDSR for 100% Loans should not be greater than 40%. TDSR will be calculated for 3 For 1, 2 For 1 and 1 For 1 Loans but will not solely determine credit decision. In all cases, additional documentation may be requested at the discretion of B2B Bank.

In addition to income and net worth, what else should be considered when assessing whether a client will qualify for a loan?

To help determine whether your client is "credit worthy" consider:

  • whether they have established a file at the credit bureau;
  • if they regularly pay their bills on time;
  • if they can comfortably afford their obligations with money left over after meeting their living expenses.
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The application process

How can I obtain an Investment Loan Application?

A fillable B2B Bank loan application can be obtained by clicking here. Paper applications can be ordered by filling out our Material Request Form and faxing it to 416‑865‑5709. Please contact our Distribution Alliances directly for their program applications.

In addition to the Investment Loan Application are there any other documents that B2B Bank requires?

Yes, B2B Bank requires the following:

  • Void cheque from the client's personal account.
  • Letter of Direction (included with the loan application). This form is required only if paying out a loan at another financial institution.
  • Pledge Letter (included with the loan application) and/or cheque payable to B2B Bank, B2B Bank Financial Services Inc., B2B Bank Securities Services Inc. or B2B Bank Intermediary Services Inc. (whichever is applicable). The Pledge Letter is required if paying out a loan at another financial institution, or if your client is pledging collateral on a 3 For 1, 2 For 1 or 1 For 1 Loan.
    • If pledging cash or eligible fund collateral (not related to a payout), these transactions must be added to a new or existing investment account prior to the funding of the loan. When opening a new investment account for the purposes of pledging cash or eligible fund collateral prior to the funding of the loan, a complete investment account application must be submitted to B2B Bank Dealer Services. Alternatively, you may open the investment account via Advisor Access. Not applicable to investment accounts at B2B Bank.
  • Moveable Hypothec (Quebec only).

For Distribution Alliance mutual fund loans, also include:

  • Letter of Privilege (for the B2B Bank Select Loan Program and the B2B Bank Distribution Alliance Loan Program).

For Distribution Alliance segregated fund loans, also include:

  • Notice of Investments (included with the Distribution Alliance loan application) and/or cheque payable to B2B Bank. The Notice of Investments is required if paying out a loan at another financial institution, or if your client is pledging collateral on a 3 For 1, 2 For 1 or 1 For 1 Loan.
  • Assignment, Hypothecation, Acknowledgement and Direction (included with the Distribution Alliance loan application).
  • Original application to the insurance company.
Proof of income and assets

Refer to required income and asset document list available at b2bbank.com/loandocs

Does B2B Bank accept faxed applications?

B2B Bank will accept faxed applications for adjudication purposes only. Original loan documentation is required to fund the loan.

Where should the original investment loan application and required documentation be sent?

Be sure to forward all original completed, signed and witnessed loan documents to: B2B Bank, Investment Lending, 199 Bay Street, Suite 600, PO Box 279 STN Commerce Court, Toronto ON M5L 0A2. Please include the EASE transaction and pledged account numbers (if available) on all mailed documentation.

When will I be notified that my client's loan has been approved or declined?

B2B Bank will email and/or fax approved/declined/delayed notification to your office typically within one business day upon receipt of the application. Delays are usually the result of missing information or if further clarification is required.

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EASE online application

What is EASE?

EASE stands for Electronic Application Submission Entry. It's B2B Bank's secure, online loan application that allows you - the advisor - to enter, save, print and submit investment loan applications on behalf of your clients.

EASE is:

  • fast: offers your clients a loan application status in a matter of seconds;
  • easy to use: screens are intuitive – both easy to navigate and complete;
  • practical: search functions allow you to retrieve existing applications and monitor their status;
  • useful: you can generate a variety of reports for information at your fingertips.
How does EASE work?

In short, advisors log in to the EASE site (new users can register online) and enter their client's information. When all pages have been completed, advisors print the application and have the client sign where required. By clicking the Submit for Credit Review button, the application is submitted electronically for adjudication; a status is emailed and/or faxed to advisors. If approved, advisors then forward the printed application, with the original signatures and all supporting documentation, to B2B Bank for funding. If the status of the application is Under Credit Review, advisors are contacted with a decision typically within one business day by email and/or fax.

What happens if I save a loan but don't complete all the fields?

That's okay. EASE allows you to come back and complete the application later. An application can be saved as soon as a single character is entered by clicking on Save This Data.

A loan application that I entered is in duplicate status. Why?

EASE has identified an application in its database with the same client name, social insurance number (SIN) or date of birth. A B2B Bank underwriter will review the application to determine whether it is a true duplication or a new application for the same client. If it is a new application, the underwriter will adjudicate the application.

Why is an application "pending" even though all information was completed and submitted?

This message appears when B2B Bank requires additional supporting documentation in order to complete the adjudication process. You will receive an email and/or fax B2B Bank Client Services with further details.

What happens if I've already completed and saved my application but want to make changes?

You can make changes prior to clicking on the Submit for Credit Review button. The application that the client signs must accurately reflect what is being submitted electronically for credit review. After the loan has been submitted, you may contact B2B Bank to discuss additional changes. Note that B2B Bank must receive original initials authorizing any changes made to the application.

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Funding & investment purchases

When will the loan be funded?

The loan will be funded typically within one business day upon receipt and verification of the original loan documentation.

How will mutual fund investments be purchased?

For mutual fund investment loans, funded proceeds will be advanced into the borrower(s) new or existing B2B Bank Dealer Services investment account, where you will have the responsibility to invest the funds according to your clients' instructions. Special note for B2B Bank Dealer Services investment accounts: The applicable B2B Bank dealer investment account application should be completed with your client and maintained in your client's file. A new investment account will automatically be created at the time of funding if an account does not already exist.

How will segregated fund investments be purchased?

For segregated funds investment loans, funded proceeds will be advanced into the borrower(s) B2B Bank new investment account, where B2B Bank will place the trades according to the instructions on the original supporting insurance application.

Which mutual and segregated fund units can be purchased with borrowed money?

B2B Bank currently lends on a majority of Canadian investment industry assets. We also regularly review the criteria that determine qualifying collateral for each of our loan types. Retail Venture Capital, Alternative Strategies and Specialty (including Principal Protected Notes) do not qualify for any of our products. Please be aware that all funds must be valued in Canadian currency to be eligible. In the case of segregated funds, a Distribution Alliance agreement must also be in place with the life insurance company.

Are GMWB segregated funds eligible?

Yes, B2B Bank offers a GMWB segregated fund investment loan. However, the GMBW funds selected for pledge or purchase must meet B2B Bank's collateral eligibility criteria and a Distribution Alliance agreement must be in place with the life insurance company.

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Loan payments

Is there any particular day of the month that loan payments must be made?

Not at all. We try to accommodate all of your clients' needs. As such, borrowers may select any day of the month – from the 1st to the 28th – whatever is most convenient for them. Flexible payment dates can be helpful to your clients when it comes to managing their monthly cash flows.

Can a borrower make lump sum payments or increase their monthly payment amounts?

Borrowers can make lump sum payments whenever they choose at no additional charge or penalty. Should they wish to increase their monthly loan payment amount, written instructions directing us to increase their payment must be provided on B2B Bank's Pre-authorized Debit Agreement form. Payment decrease requests are considered on a case-by-case basis.

Are monthly loan payments affected if there is a change in the Prime Rate?

There are typically no changes made to the loan payment amount during the year unless requested by the borrower. This is a real benefit for those managing their cash flow on a monthly basis. Interest-only payments may be adjusted at least annually to reflect changes in the outstanding principal of the loan and the Prime Rate. Although changes to interest only payment amounts typically occur in January and usually remain fixed for the entire calendar year, we reserve the right to adjust payments at any time if the Prime Rate changes significantly.

Can borrowers pay off their investment loan at any time?

Yes, they can. To pay off a loan, the account holder can send a cheque payable to B2B Bank for the full amount outstanding, or direct us to redeem the security held as collateral for the loan. All loans can be paid out at any time without any additional charge or penalty from B2B Bank.

What happens to the mutual fund collateral once the loan is paid in full?

If the borrower pays the loan from their own resources, the collateral held as security by B2B Bank Dealer Services will remain in the clients' investment account. If the borrower chooses to pay the loan by redeeming the funds held as security by B2B Bank Dealer Services, any surplus that remains after the trades have settled will be sent by cheque to the borrower. If there is a deficiency balance, it will be necessary that the borrower make arrangements to pay it in full. For B2B Bank Dealer Services investment accounts, the fee waivers in effect when the account is linked to an active loan will be honoured for a period of 90 days. After the 90 days period, the full investment account fee schedule will apply.

What happens to the segregated fund collateral once the loan is paid in full?

If the borrower pays the loan from their own resources, the collateral held as security by B2B Bank will be re-registered into the client's name. If the borrower chooses to pay the loan by redeeming the funds held as security by B2B Bank, any surplus that remains after the trades have settled will be sent by cheque to the borrower. If there is a deficiency balance, it will be necessary that the borrower make arrangements to pay it in full.

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Margin warning/call

My client received a margin warning. What do I need to do?

Your client does not need to take any action when their account is in a margin warning position; notices are sent to alert you and your client that the loan-to-value ratio of the investment loan has risen and that if the trend continues, it may result in a margin call. When a margin warning is received, you can use it as an opportunity to discuss potential next steps with your client.

What happens in a margin call situation?

You will receive notification if your client's loan reaches a margin call. At this point, your client must take action to reduce the loan-to-value ratio. They have a couple of options to remedy the situation: they may either provide B2B Bank with additional mutual fund collateral, they can pay down the loan balance by sending a cheque payable to B2B Bank or they can convert to a 2-year fixed term (not applicable for Quebec residents).

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Loan account statements

Will the borrower receive any reports on the status of their loan account?

B2B Bank is committed to keeping advisors and their clients informed of all account transactions. Clients will receive quarterly loan statements and year-end investment loan statements (including interest expense totals) in mid-January .

What should I do if I have questions or would like more information?

If you would like more information on any aspect of B2B Bank's Investment Loan Program, simply call one of our client Service Representatives at 1‑800‑263‑8349. We're here to help you get the answers you need. Our Client Service Representatives would be happy to assist you Monday to Friday from 8 a.m. to 8 p.m. ET.

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Loan relief

Should my clients continue to make loan payments based on their pre-scheduled payment dates?

Yes, existing clients should continue to make scheduled loan payments.

What options can I offer my clients to minimize any potential negative effects on their loan-to-value ratios?

Advisors should work with their clients to ensure a leveraged investing strategy is still appropriate for them in this environment. To offset any negative effects on loan-to-value ratios, advisors can recommend changing interest-only payments to principal plus interest payments or pledging additional investments as collateral against the loan.

What changes can I make now to prevent further erosion of my clients' investments?

Consider the following options if suitable for your clients:

  1. Moving to principal and interest payments; or
  2. Contributing additional investments as collateral.
I have loans in EASE that I have not submitted yet, what should I do?

You can continue to submit loans in EASE as usual. Once the loan is funded, the price at the time of funding will be applied.

With the prime rate on loans now lower, when are you planning to do payment resets?

Payment resets for Investment Loans will be communicated in December and effective January 2021.

With the prime rate moving lower, can I do a payment reset now?

Yes, ad hoc requests can be made by completing a Pre-Authorized Debit Agreement and faxing to 416‑947‑9476.

Can my client pay off their loan at any time?

Yes, B2B Bank Investment, RSP and TFSA Loans are open loans, which means they are payable at any time without penalty.

Will B2B Bank be automatically switching my client’s interest only loan to principal and interest payments?

No, there are no plans to switch payments at this time.

Will B2B Bank be starting margin calls on investment loans?

No, we are not considering margin calls at this time.

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TFSA Loan FAQ

1. What are the benefits of obtaining a TFSA loan from B2B Bank?

B2B Bank's TFSA Loan Program allows your clients to borrow money for a current lump-sum contribution within a TFSA, which can allow them to grow their investments on a tax-free basis today. Other benefits include:

Simplified pricing

Pricing is based on the term selected, not the loan amount.

No penalties

All or part of a loan can be repaid at any time without penalty.

Flexible terms

Variable rate loan with a term between one and ten years.

Choice of program

Choose between our Standard loan program (with B2B Bank Dealer Services) or DAP (with various dealers or manufacturers)
2. What is the minimum TFSA loan amount that may be requested?

A $5,000 minimum applies across all terms.

3. Can I request a TFSA loan amount greater than the lifetime contribution limit?

Yes, loans greater than the lifetime contribution limit, will be assessed based on B2B Bank’s credit qualification criteria. Loans greater than B2B Bank's maximum loan size will be assessed based on B2B Bank’s credit qualification criteria, at the sole discretion of B2B Bank.

4. What loan payment options are available for TFSA loans?

All TFSA loan payments are a blend of principal and interest. Applicants may choose to have their monthly payments automatically withdrawn from their bank account on any date between the 1st and the 28th of the month. The first payment is due on the first payment date following the advance of the TFSA loan.

5. Is there a deferral option with TFSA loans?

There is no deferral option available for B2B Bank TFSA Loans.

6. Are there any fees associated with TFSA loans?

There are no annual or administration fees associated with our TFSA loans. However, should an attempted loan payment come back as NSF (‘Non-sufficient funds’) from the client’s bank account, there will be a $50 NSF fee applied by B2B Bank.

7. How can I apply for a TFSA loan?

We recommend using our online EASE loan application. Our Electronic Application Submission Entry system allows you to quickly and easily enter, save, print and submit TFSA loan applications on behalf of your clients. Access EASE at b2bbank.com/ease.

You may also complete a PDF loan applicationIn both cases, B2B Bank requires the original signed application to be sent in as follows:

Fax application to:
Attn: B2B Bank Investment Lending
Fax: 1‑866‑941‑7711

OR

Mail original documentation to:
B2B Bank Investment Lending
199 Bay Street, Suite 600
PO Box 279 STN Commerce Court
Toronto ON  M5L 0A2.

8. In addition to the TFSA loan application are there any other documents that B2B Bank requires?

Yes, in all cases, B2B Bank requires a void cheque from the borrower's personal chequing account from which to withdraw the loan payments. Other supporting documentation may include:

  • Letter of Direction (included with the loan application). This form is required if paying out a TFSA loan at another financial institution.
  • Proof of assets upon request.
  • Proof of income for loan amounts greater than $20,000 or for loans with a term longer than 2 years:
    • Salaried income: recent pay stub or Notice of Assessment.
    • Commissioned income: last 2 years’ Notice of Assessment.
    • Self-employed income: last 2 years’ Notice of Assessment and Financial Statements.
9. Where can I find more information on TFSA loans offered by B2B Bank?

Advisors interested in or currently doing business with B2B Bank for TFSA loans can visit b2bbank.com/tfsaloan for more information, tools, forms and resources. Existing or prospective clients can visit b2bbank.com/tfsaloan for information on the potential benefits of choosing a TFSA loan within their overall financial plan. If you would like more information on any aspect of B2B Bank's TFSA Loan Program, simply call one of our Client Service Representatives at 1‑800‑263‑8349. We're here to help you get the answers you need. Our Client Service Representatives would be happy to assist you Monday to Friday from 8 a.m. to 8 p.m. ET.

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Loan relief

Can my client pay off their loan at any time?

Yes, B2B Bank Investment, RSP and TFSA Loans are open loans, which means they are payable at any time without penalty.

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How will the B2B Bank HIIA benefit you?

With the B2B Bank HIIA, you benefit from worry-free thinking and your clients benefit from knowing the interest rate they earn will always be competitive. You'll also be able to easily manage your clients' accounts through FundSERV. T+1 settlement ensures that the funds are readily available to respond to other investment opportunities. Plus you have the flexibility to earn a 25 bps trailer with the A Series or pass on the 25 bps in additional interest to your clients with the F Series.


The B2B Bank HIIA F Series does not offer a trailer commission.

How will the B2B Bank HIIA benefit your clients?

The B2B Bank HIIA is a savings account that is unaffected by market fluctuations – unlike typical investment products – and therefore provides a safe harbour for investors. With no lock-in period or maturity dates, the HIIA can be readily accessed and that means that advisors are able to respond quickly to other investment opportunities on behalf of their clients. There is also no minimum investment and no hidden fees and that makes the HIIA an affordable savings solution. In addition, your clients can rest assured in knowing that their investment is CDIC eligible††, and leave the administration of their account up to you, their advisor.

 


*Prime Rate means the annual interest rate announced by B2B Bank from time to time as being its reference rate then in effect (the "Prime Rate"). Click here for more details and current interest rates. No B2B Bank fees; account fees may apply depending on where the account is held. ††B2B Bank is a member of the CDIC. For more information about CDIC coverage, click here.

What is the current interest rate?

Click here to view current interest rates. Rates are subject to change at any time without prior notice.

How is the interest paid?

Interest is calculated daily on the closing balance and paid monthly. The default payment method for the B2B Bank HIIA is to have the interest paid as a distribution into the B2B Bank HIIA. Investors can also choose to have interest paid to the cash component of their account, but, in this case, they will not benefit from compound interest.

Is the B2B Bank HIIA available to non-residents?

No, the B2B Bank HIIA is only available to Canadian residents and Canadian registered businesses.

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RSP Loan FAQ

What are some of the benefits of B2B Bank's RSP Loan Program?

B2B Bank's RSP Loan Program offers competitive rates, a broad range of options and simple administration to help advisors meet more of their clients' savings and investment needs.

Simplified pricing:

Pricing is based on the term selected, not on the loan amount.

Variety of loan options:

Choose between variable and fixed rate options.

Online application:

Makes it quick and easy to apply and obtain status information on an application.

Low loan amounts:

A $2,500 minimum RSP Loan amount applies across all terms.

Flexible terms:

Variable rate: 1 to 10 years
Fixed rate: 1 or 2 years

Quick adjudication:

Applications are reviewed and decisions communicated typically within one business day.

No pre-payment penalties:

All or part of a loan can be repaid at any time without penalty.

Payment deferral option:

The first payment can be deferred up to 180 days.

Fast funding:

Provided typically within one business day upon receipt and verification of original documentation.
How can I apply for an RSP Loan?

We recommend…

1.Logging in to EASE to start an online loan application:

  • Enter your client’s name and basic information, such as their address, then save this uniquely coded application for later use.
  • Print copies of the incomplete application to use with your client in completing the remaining fields, including yours and their signature(s) and date.
  • Log back into EASE to complete the saved application and submit online for faster review and processing.
  • If and when approved, mail in the client-signed original application that includes the matching EASE loan application code.

2.Completing a fillable B2B Bank loan application, which can be obtained by clicking here. Print copies, review for accuracy and fill in any missing fields. Sign, date and send the original application including yours and your client(s) signatures.

In addition to the RSP Loan Application, are there any other documents that B2B Bank requires?

Yes, in all cases, B2B Bank requires a void cheque from the borrower's personal chequing account from which to withdraw the loan payments. Other supporting documentation may include:

  • Letter of Direction (included with the loan application). This form is required if paying out an RSP Loan at another financial institution.
  • Proof of assets upon request.
  • Proof of income for loan amounts greater than the current year's RRSP contribution limit or for loans with a term longer than 2 years:
    • Salaried income: recent pay stub or Notice of Assessment.
    • Commissioned income: last 2 years' Notice of Assessment.
    • Self-employed income: last 2 years' Notice of Assessment and Financial Statements.
Where should the completed RSP Loan application and required documentation be sent?

Be sure to fax completed and signed applications and supporting documentation to:

Fax application to:
Attn: B2B Bank Investment Lending
Fax: 1‑866‑941‑7711

OR

Mail application to:
B2B Bank Investment Lending
199 Bay Street, Suite 600
PO Box 279 STN Commerce Court
Toronto ON  M5L 0A2.

Please include the EASE transaction number on all documentation, if available.

Note: Distribution Alliance programs may have different documentation routing. Check the details of your specific program.

What is EASE?

EASE stands for Electronic Application Submission Entry. It's B2B Bank's secure online loan application that allows you, the advisor, to enter, save, print and submit RSP Loan applications on behalf of your clients. EASE is:

  • fast: offers your clients a status of the application in a matter of seconds;
  • easy to use: screens are intuitive – both easy to navigate and complete;
  • practical: search functions allow you to retrieve existing applications and monitor their status;
  • useful: you can generate a variety of reports for information at your fingertips.
How does EASE work?

In short, advisors log in to the EASE site at b2bbank.com/ease (new users can register online) and enter their client's information. When all pages have been saved and completed, advisors print the application and have the client sign where required. By clicking the Submit for Credit Review button, the application is submitted electronically for adjudication; a status is emailed and/or faxed to advisors. If approved, advisors then forward the printed application, with the original signatures and all the supporting documentation to B2B Bank for funding. If the status of the application is Under Credit Review, advisors are contacted with a decision typically within one business day by email and/or fax.

What happens if I save a loan but don't complete all the fields?

That's okay. EASE allows you to come back and complete the application later. An application can be saved as soon as a single character is entered by clicking on Save This Data.

A loan application that I entered is in duplicate status. Why?

EASE has identified an application in its database with the same client name, social insurance number (SIN) or date of birth. A B2B Bank underwriter will review the application to determine whether it is a true duplication or a new application for the same client. If it is a new application, the duplicate status is removed and the normal adjudication process continues.

A loan application that I entered is in pending status. Why?

Typically, this means B2B Bank requires additional information and/or supporting documentation in order to complete the adjudication process. In this case, you will receive a fax from B2B Bank with further details. Sometimes, this status means that a counter offer has been proposed and is awaiting your response. On occasion, it can also mean that a Credit Bureau warning was generated.

What happens if I've already completed and saved my application but want to make changes?

You can make changes to saved applications prior to clicking on the Submit for Credit Review button. The application that the client signs must accurately reflect what is being submitted electronically for credit review. After the loan has been submitted, please make all the changes on the original client-signed application. Note: The client may be required to sign or initial to authorize any changes.

How do I consolidate my clients' RSP loans currently held at other financial institutions?
  • Online. Go to EASE and enter the new loan amount on Line 1. Then enter the loan amount being consolidated from another financial institution on Line 3. EASE will calculate the total loan amount to apply for. Submit the online RSP Loan application for adjudication as you normally would.
  • On paper. On the application, indicate the new loan amount and the consolidated loan amount on the applicable lines of the Loan details sections. We will process the application for the sum of these two amounts.
How quickly are funds advanced on approved loans?

We know how important it is that funding is done quickly. That's why we've developed checklists that appear on EASE and the paper application as a reminder of what we need to effectively adjudicate your clients' loans. Loans submitted through EASE are funded typically within one business day of receiving and verifying original, completed and signed documentation. Paper applications are funded on a reasonable efforts basis following receipt and approval of completed and signed documentation.

Is there a particular day of the month that loan payments must be made?

We try to accommodate all of your clients' needs. As such, borrowers may select any day of the month – from the 1st to the 28th – whatever is most convenient for them. Flexible payment dates can be helpful to your clients when it comes to managing their monthly cash flow.

What are the loan payment options available under B2B Bank's RSP Loan Program?

Clients can choose to make either fixed or variable interest rate options. Regardless of the option they choose, payments are a blend of principal and interest.

Can a borrower pay off their RSP Loan at any time?

Of course. To pay off their loan, the borrower simply forwards a cheque payable to B2B Bank for the full amount outstanding. All loans can be paid out at any time without any additional charge or penalty from B2B Bank.

Where can I find more information on RSP loans offered by B2B Bank?

Advisors interested in or currently doing business with B2B Bank for RSP loans can visit b2bbank.com/rspcentre for more information, tools, forms and resources.

Where can my clients find more information on RSP Loans offered by B2B Bank?

Existing or prospective clients can visit b2bbank.com/talkrsp for information on the potential benefits of choosing an RSP Loan within their overall financial plan.

What should I do if I have questions or would like more information?

If you would like more information on any aspect of B2B Bank's RSP Loan Program, simply call one of our Client Service Representatives at 1‑800‑263‑8349. We're here to help you get the answers you need. Our Client Service Representatives would be happy to assist you Monday to Friday from 8 a.m. to 8 p.m. ET.

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Loan relief

I have loans in EASE that I have not submitted yet, what should I do?

You can continue to submit loans in EASE as usual. Once the loan is funded, the price at the time of funding will be applied.

Can my client pay off their loan at any time?

Yes, B2B Bank Investment, RSP and TFSA Loans are open loans, which means they are payable at any time without penalty.

Should my clients continue to make loan payments based on their pre-scheduled payment dates?

Yes, existing clients should continue to make scheduled loan payments.

My client has a funded RSP loan without a deferral option. Can they now obtain a deferral?

No, the deferral option must have been selected prior to the loan being funded.

My client has a funded RSP loan with a deferral option. Can the deferral now be extended?

Yes, clients can request a longer deferral period. Simply amend the application in section #2 (Loan Details) and section #8 (Payment Options) (highlighted below). Be sure to initial beside each change.

Loan Details

Payment options

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About broker mortgages

Where are B2B Bank’s mortgages offered?

B2B Bank mortgages and lines of credit are available through the broker channel in all Canadian provinces. To learn more about how to get started, contact your Business Development Manager.

What does your suite of mortgage solutions include?

Our full range of solutions is designed to help clients who meet traditional criteria, as well as those with unique circumstances, including:

  • Self-employed individuals who cannot provide standard income documentation to qualify for a traditional conventional or insured mortgage
  • Borrowers with previous credit difficulties that have since been resolved, including discharged bankruptcies
  • People with secondary income
  • Individuals who are seeking to purchase or refinance a marketable property where there is a large equity or down payment position

Learn more about our suite of mortgage solutions.

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The application process

How do I submit my mortgage deals to B2B Bank?

After you’ve assessed your client's needs, you should submit the application electronically via D+H  Expert (select B2B Bank from the drop down menu). We’ll review the application and provide you with a credit decision. Our application process is a bit different in Quebec. Learn more about processing applications in Quebec.

What documentation do you require if my client's mortgage is approved?

If approved, your client(s) will need to supply us with:

  • A signed application
  • Employment documentation as stated on the commitment letter/letter of approval
  • Offer to purchase
  • MLS listing with picture
  • Written confirmation of down payment
  • Lawyer’s name, address, fax and telephone numbers
  • Instructions regarding creditor insurance.
Which documents do you accept eSignatures on?

To serve you better, we accept eSignatures1 on the following documents:

  • Mortgage Commitment Letter2
  • Appendix for Co-Borrower Disclosure
  • Down Payment Gift Letter
  • Mortgage Application
  • Consent Form
  • Employment Letter
  • Declaration of Income & Expenses
  • Purchase and Sale Agreement3

1. B2B Bank reserves the right to ask for a wet signature in certain circumstances or when required by law.

2. We will accept the initial mortgage commitment letter with an eSignature, however, the final mortgage commitment letter will require a wet ink signature signed at the Lawyer’s office or with a First Canadian Title representative.

3. eSignatures were previously accepted by B2B Bank for Purchase and Sale Agreements.

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Account statements

What kind of statements will my clients receive?

B2B Bank issues annual statements to mortgage clients. These statements detail all payments throughout the year and include specific information on the current interest rate, opening and closing balances and the breakdown between principal and interest payments.

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Compensation

Do you have a referral fee program? If so, how does it work?

Yes, we have a program that compensates brokers on mortgage applications that are advanced by B2B Bank. These one-time fees are paid on the funded value of the mortgage. Contact your Business Development Manager.

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For more information

Who does my client contact for service after their mortgage is funded?

Our dedicated team of client service representatives can respond to all your clients’ inquiries. They can be reached by calling 1‑800‑263‑8349.

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Mortgage relief

What should I consider about my financial situation before seeking mortgage payment relief?

It’s important to understand the impact of mortgage payment relief options.  A good first step is to assess your financial situation. The Government of Canada website has helpful tips on managing your financial health should you be impacted by the COVID-19 pandemic.  

If your financial situation allows, it may be best to continue making your mortgage payments. If you find yourself in financial distress due to the COVID-19 pandemic and you truly cannot make your mortgage payments, we are here to discuss the relief options that may be available to you.  Each client’s financial situation will be assessed on a case by case basis to determine the best options to meet their needs. 

I am experiencing or continue to experience financial hardship. How can I request mortgage payment relief?

B2B Bank remains committed to helping all of our customers who are experiencing financial hardship due to the ongoing impacts of the COVID-19 pandemic.  Please contact our customer service department at 1-800-263-8349 and we will be happy to discuss relief options that suit your unique financial situation.  

We assess each customer’s financial situation and tailor financial assistance to suit individual needs which may result in longer call times for our customer service department.  We appreciate your patience while waiting to speak to a customer service representative. 

Who can qualify for mortgage relief?

Programs in place are to support clients who are experiencing financial hardship. They are not intended for clients who are still able to manage their financial obligations. If your clients can manage their regular payments, they should be encouraged to do so.

How do I or my client apply for mortgage payment relief?

To assist you or your client in assessing their financial situation a good first step would be to visit the Government of Canada website, which has helpful tips on managing financial health for Canadians impacted by the COVID-19 pandemic.  

If after assessing you or your client’s financial health and it is clear that further financial relief is needed, we are here to assist you or your client with the relief option that fits you or your client’s unique financial situation.  Please contact us at 1-800-263-8349 to discuss mortgage relief options that may be available to you or your client. 

 

If my client exercises the option to defer their mortgage payment, is my client still responsible for the full payment amount? What is the impact to my client’s mortgage payments when payments resume?
  • Mortgage deferral means that principal payments and interest are skipped for a defined period of time.
  • A payment deferral is not payment forgiveness and your client will have to pay back the amount you defer, plus interest.
  • The interest during the deferral period will be added to the outstanding balance of the mortgage and the total mortgage cost will increase as a result.
  • The interest on your client’s deferred payments is incorporated into their monthly/weekly/bi-weekly/semi-monthly mortgage payment, either when payments resume at the end of the deferral period or upon renewal at the end of the mortgage’s term. Their mortgage payments will effectively become higher after the deferral period or at renewal of the mortgage.
  • Deferring their mortgage payments may significantly increase their interest costs over the life of the mortgage, so it's important to carefully evaluate their financial situation and priorities before exercising this option.
I chose to defer my mortgage payments but no longer need assistance as my financial situation has improved. Can I cancel my mortgage payment deferral?

Yes, we encourage you to cancel your mortgage payment deferral if your financial health has improved.  If you are able to make your mortgage payments, it is best to do so as this will minimize financial impacts. 

To find out how to cancel your mortgage payment deferral, please contact our customer service department at 1-800-263-8349 and they will be happy to assist you with your request.  

How do I minimize the financial impact of a mortgage payment deferral?

It is encouraged, if your financial situation allows for it, to pay back the deferred mortgage payments. Interest accrued during the deferral will otherwise be added to the principal amount of your mortgage and may significantly increase interest costs over the life of your mortgage. 

If you cannot pay back the deferred mortgage payments in full, you can get back on track sooner by exercising your pre-payment privileges which allow you to increase your mortgage payment or make a lump sum payment.  Check your mortgage financing agreement to determine your allowable prepayment privileges.

If the mortgage payment relief option offered to me is a mortgage payment deferral and I choose to take this option, will my credit be impacted by the mortgage payment deferral?

Approved mortgage deferrals are not counted as a missed payment and will not appear on credit reports or impact credit scores.

I have a mortgage application in progress. Will I be able to take advantage of lower interest rates?

B2B Bank offers a lookback rate guarantee so that your clients will automatically get the lower rate five days prior to funding. 

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General Information

Who can open an account with B2B Bank?

To open an account, you must meet the following criteria:

  1. You must be the age of majority in your province or territory.
  2. You must be a Canadian Citizen or a Permanent Resident of Canada.
  3. You must have the referral code provided by your financial professional.
Why am I being asked for a referral code to open a new B2B Bank account?

Effective December 15, 2019, a referral code, provided by your financial professional, is required to open a B2B Bank Deposit Account or to invest in a non-registered B2B Bank GIC through our digital platform.

Where do I get my referral code?

Your financial professional will provide you with their referral code. If you are having trouble locating your referral code, please contact your financial professional directly.

What if I don’t have a financial professional?

If you have not been referred by a financial professional, you can open an account with Laurentian Bank of Canada at lbcdigital.ca.

What is the difference between B2B Bank and the Laurentian Bank of Canada*?

B2B Bank works with your financial professional to offer you financial products to meet your individual needs, while Laurentian Bank offers products and services directly to clients.

Both B2B Bank and Laurentian Bank of Canada are part of the Laurentian Bank Financial Group.

* Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help customers improve their financial health. Laurentian Bank of Canada, its subsidiaries and its entities are collectively referred to as Laurentian Bank Financial Group.

How do I bank with B2B Bank?

You can access your accounts anytime, anywhere through online banking (onlinebanking.b2bbank.com), using THE EXCHANGE Network ATMs (chequing account only) and by contacting Client Services at 1‑866‑334‑4434 Monday to Friday, 8 a.m. ET to 10 p.m. ET and on the weekends, 9 a.m. ET and 5 p.m. ET.

What are the browser requirements to access B2B Bank Online Banking?

To access a banking session activity, you must use an Internet navigator equipped with a 128-bit encryption system. Most Internet browsers meet this security standard (e.g. Internet Explorer 10, Mozilla Firefox 10, Chrome, Safari, etc.). Please ensure that your preferred browser version meets this standard.

Is B2B Bank Online Banking secure?

Yes, B2B Bank adheres to the principles adopted by the Canadian Bankers Association with respect to the protection of personal information. In addition, it uses the most secure encryption techniques presently available to ensure the confidential nature of the information it exchanges with you. However, complete confidentiality in the transmission of data is not always possible over the Internet and privacy cannot be ensured. Neither B2B Bank nor its affiliates will be responsible for any damages you may suffer if you transmit confidential or sensitive information to us and that information subsequently becomes public through no fault of ours.

Can I access my B2B Bank online account on my mobile phone?

Yes, you can access your online banking account by visiting our mobile-friendly website at onlinebanking.b2bbank.com.

How is the interest rate calculated for the high interest savings account?

The applicable rate is paid on every dollar in the account. Interest rates are per annum. Interest is calculated daily on the closing balance and paid monthly on the last day of the month into the account. For current interest rates, visit b2bbank.com/rates.

How is the interest rate calculated for the chequing account?

The applicable tier rate is paid on every dollar in the account. Interest rates are per annum. Interest is calculated daily on the closing balance and paid monthly on the last day of the month into the account. For current interest rates, visit b2bbank.com/rates.

Can I download my tax receipt online?

No, you cannot download your tax receipts online. All tax receipts including, T5s and RL-3s, were mailed on Thursday, February 27, 2020. Quebec residents will receive T5s and RL-3s in separate envelopes.

I did not receive my tax receipt. How can I obtain a copy of my tax receipt?

T5 Tax receipts have been issued to clients who have earned interest equal to or more than $50. All tax receipts have already been mailed out. If you have not received your receipt you may request a duplicate to be faxed or mailed to you.

To request a duplicated copy of your tax receipt, please contact Client Services at 1-866-334-4434 Monday to Friday from 8:00 a.m. to 10:00 p.m. and weekends from 9:00 a.m. to 5:00 p.m. ET.

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Offers

What are the HISA tiered interest rates and how are they calculated?

*Rates as of close of business on September 15, 2020. All rates are subject to change at any time without prior notice.

Balance Interest rate*
Up to and including $500,000 1.50%
$500,000.01+ 0.50%

 

The applicable tier interest rate applies to every dollar in the tier. Interest rates are annual. Interest is calculated daily on the closing balance and paid monthly on the last day of the month into the account. All rates are subject to change at any time without prior notice.

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Signing up

I’m currently a B2B Bank customer, but don’t have an online banking account. How do I gain online banking access?

If you are a current B2B Bank customer and want to gain access to your online banking account, please contact Client Services at 1‑866‑334‑4434 for assistance.

How do I sign up?

To sign up for a B2B Online Banking account, visit onlinebanking.b2bbank.com.

Can I open a B2B Bank online account even though I am not a Canadian citizen or a Permanent Resident of Canada?

No. You must either be a Canadian citizen or a Permanent Resident of Canada to open a B2B Bank online banking account.

When I enter the date of birth for my application, what is the proper format?

The format to enter your date of birth is MM/DD/YYYY.

Why do I need to provide my Social Insurance Number (SIN) when signing up for a High Interest Savings Account?

In accordance with legislation, we are required to ask for your SIN for any interest-bearing account for tax. We may need to provide you a T5 Statement of Investment Income so you can report your interest income when filing your taxes.

Where can I find my account number?

You can find your B2B Bank account number by either logging in to your B2B Bank online banking account by visiting onlinebanking.b2bbank.com or on your monthly account statement.

How do I invest in a GIC?

You will need to have an B2B Bank HISA or Chequing Account in order to register for an B2B Bank GIC. If you don’t have one already, sign up today at onlinebanking.b2bbank.com

B2B Bank clients can select “Buy GIC” link from the hamburger menu within their online banking.

I purchased a Digital GIC, are my funds insured?

Yes. The CDIC protects eligible deposits up to a maximum of $100,000 (principal and interest combined) per depositor per insured category. No need to sign up – B2B Bank is a CDIC member so coverage is free and automatic.

How much can I invest in my GIC?

The minimum investment is $100 and the maximum is $500,000.

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Credit Verification/Equifax

What is Equifax?

Equifax is a credit reporting agency that uses the information they have on consumers to calculate their credit scores. B2B Bank uses Equifax’s services to verify a client’s identity and credit background.

Why am I being asked questions about my credit history?

Equifax uses the information it has on file to confirm credit verification information ensuring that the account details are being entered by you and no other person. To help prevent someone from opening a fraudulent account under your name, Equifax may ask you questions about your credit history through our system, the details of which only you would be privy to.

Does the Equifax credit verification impact my credit score?

No. The information from Equifax is only used to perform a “soft” credit verification to confirm your identity.

How long will the Equifax identity verification take?

We verify your identity immediately during the online account sign-up process. 

I received an error message about authenticating my identity when trying to sign up for an account. How can I resolve this?

If you are experiencing issues validating your identity through Equifax, you may have inaccuracies or incomplete information on your Equifax credit file:

  • You are entitled to request a free copy of your Equifax credit report by calling 1-800-465-7166. Select option 1 for service in English, and then select option 1 again to access your credit report. In order to verify your identity, you will need your full legal name, two pieces of government-issued identification and current mailing address. It will take 5-10 business days for your report to arrive in the mail.
  • Review your credit file to identify any inaccuracies. Verify the formatting of your personal information, especially your name and address. Your birth date and SIN will be redacted in this credit file.
  • If there are errors on your credit file, call 1-800-465-7166 and select option 3 to speak with a representative who can help you correct your information. You may be asked to provide Equifax with proof of the correct information by mail or fax.
  • Once the information has been verified, wait two weeks for the new information to be applied to the Equifax system before re-applying for your B2B Bank digital account.
  • Try to sign up again and ensure you enter all information exactly as it appears on your credit file.
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Account Functionality

How do I link my B2B Bank account with an account from another financial institution?

Before you can transfer funds into your new B2B Bank Account, you need to link B2B Bank Account to your account from another financial institution.

  1. Go to B2B Bank Online Banking and select “Linked Accounts” from the navigation bar at the side.
  2. Input the information for the account that you would like to link.
  3. Within 48 hours, you will see 2 small deposits from B2B Bank in the account you’ve linked (at your other financial institution).
  4. Once you’ve received these deposits, return to the “Linked Accounts” page and enter the 2 amounts to complete the account link. The 2 small deposits are valid for 10 days after you begin the account link process.
How do I change my password?

You can change your password following the below steps:

  1. From the “top left menu icon”, select “My Profile”.
  2. Under the “Change Credentials” tab, answer the security question. Once you have correctly answered this, we will email you a “verification code/secret code”.
  3. Enter the online temporary password and you will be prompted to create your new password.
How do I update my contact details and/or preferences?

To update your contact information, please contact Client Services at 1‑866‑334‑4434.

Why can’t I see my existing IIFT payment set-up?

Existing linked accounts held at another Canadian financial institution were automatically transferred over; however, please re-enter any scheduled or re-occurring dates and amounts, or make alternative payment arrangements.

How do I set up online banking bill payment?
Once logged into onlinebanking.b2bbank.com, you can set up online banking bill payments by following the below steps:
 
  1. From the main navigation, select “Manage Payees”.
  2. Select “Add a new payee” at the bottom of the page.
  3. Search for the company by name.
  4. Select the company whose bill payment you would like to set up.
  5. Fill in the required payment details.
  6. Confirm and save the payee details.
Why can’t I see my existing bill payment set-up?

Existing bill payees were automatically transferred over; however, please re-enter any scheduled or re-occurring payment dates and amounts, or make alternative payment arrangements.

What services are available with my account?

The following self-service features will be available with your new B2B Bank Online Banking:

  • Account maintenance & overview
  • Linking an external account held another Canadian Financial Institution
  • Internal transfers between B2B Bank accounts (excluding Mortgages & GICs)
  • Bill payments
  • Secure message centre
  • Balance and transaction inquiries
  • Cheques
  • VOID cheque image
How do I setup inter-institution fund transfers (IIFT)?

Link External Account

  • Select "Link Account" from “top left navigation icon” and input the following external banking information:
    • Account number
    • Bank Transit
    • Institution Number
    • Nickname
    • Click "Submit"
       
  • Once you have received your micro-deposit confirmation (after 48 hours)
    • Select “Link account”
    • Input two micro-deposits received in external account in
      • Deposit 1
      • Deposit 2
    • Click "Confirm"

Once the micro deposits have been confirmed the account will appear under Linked Accounts. Please note that pending micro deposits must be confirmed prior to linking additional accounts. Unconfirmed micro deposits will expire after 10 days. Maximum of 4 IIFT accounts can be linked. If you would like to remove a linked account, please contact B2B Bank at 1‑866‑334‑4434.

How long does it take for an IIFT to be processed?

IIFTs are usually processed within 1 business day.

How can I deposit money into my chequing account?

You can deposit money into your chequing account by linking the account with your other financial institution, through an internal account transfer or by depositing a cheque at an EXCHANGE® Network ATM.

How can I deposit money into my savings account?

You can deposit money into your High Interest Savings Account (HISA) by linking the account with your other financial institution or by transferring money from your B2B Bank Chequing Account.

How do I initiate a stop payment?

You can contact us at 1‑866‑334‑4434 or send us a message using the ‘Transactional inquiry’ function via the secure message centre when you are logged into the new B2B Bank Online Banking. You may be required to provide additional information on the transaction.

How do I add a payee?

(Example: Bell, MasterCard etc.)

  • Select "Manage Payees" from “top left menu icon”
  • Select "Add a new payee"    
  • Input company name in field provided and click "Search" 
  • Select payee from search result
  • Input payee account number in field provided, click "Overview details"  
  • Click "Confirm and save" to complete setup
My transactions prior to the conversion are not visible. How can I view my previous transactions?

Transactions made prior to the conversion will not be visible in your account overview; however, if you would like to receive a printed copy of your transaction history, please call 1‑866‑334‑4434.

Will I be charged if I request a printed statement of my previous transactions?

There will be no charge for printed statements of previous transactions.

What if I make a mistake when paying a bill or an online transaction?

Real-time transactions submitted online cannot be cancelled. For future dated transactions, please call us at 1‑866‑334‑4434.

How do I transfer between deposit products?

Transfer from Chequing to HISA account using the “Transfer” function

  • From the homepage, select chequing product from which payment will be made
  • Select "Transfers" tab
  • Click on "Account" button
    • Select "From HISA" from dropdown
    • Amount
      • Select when "Immediately"
      • Select "Continue"
  • Confirm transfer details
    • Select "Transfer"
    • Select "Download in PDF" (optional)
       

Transfer from HISA to Chequing account using “Quick transfer” function

  • Select "Account" from "From Account" dropdown
  • Select "HISA product"
  • Select "Account" from "To Account" dropdown
  • Select "Chequing"
  • Input Amount
  • Select "Transfer"
  • Download and print confirmation (optional)
What is the difference between a Transfer and a Quick Transfer?

The “Quick transfer” function offers quick and easy access to one-time transactions for immediate processing from the home screen.

The “Transfer” function offers the same functionality of “Quick Transfer”, with the addition of the following:

  • Ability to process one-time future payments;
  • Ability to schedule recurring payments;
  • Ability to add personal references to each transaction.

To send a transfer, click on the account you’d like to send from and click on the “Transfers” tab.

How do I set up pre-authorized debit transaction?

You can use the “VOID cheque image” and provide it to your external payee.

Can I generate a VOID cheque online?
  • Select "Void cheque" from side menu bar
  • Select "Chequing account" from "Select account" dropdown (Transit No. and Inst. No. will auto populate)
  • Select "Generate a void cheque"
  • Select "Print or Save"
  • Print void cheque
  • Save void cheque       
The biller I want to pay isn’t available on your list. How do I add them?

If the biller is not on the list, the payment cannot be processed online.

I don’t recognize a transaction.

You can contact us at 1‑866‑334‑4434 or send us a message using the “General inquiry" function via the secure message centre when you are logged into the new B2B Bank Online Banking.

Can I download my transactions?

Yes. At the account overview, the transaction history will display the last 10 days of activity. The show options icon will allow you to print, download to PDF or CSV format.

The Search option will allow you to view/print/download older transactions by date range.

Show options

Can I categorize my transaction types in my account?

This feature will be available at a future date.

What types of accounts does B2B Bank offer?
  • High Interest Savings Account (HISA)
  • GIC
  • Investment Loans
  • RSP Loans
  • TFSA Loans
  • Mortgages
  • Home Equity Line of Credit (HELOC)
  • Home Owners Kit (HOK)
How do I close an account?

Please contact us at 1‑866‑334‑4434 to close an account.

What is the NSF fee for the B2B Bank Chequing Account?

The NSF fee is $50 for the chequing account.  

What are my INTERAC®† e-Transfer limits?

Transaction maximum: $3,000
Weekly maximum: $10,000
Monthly maximum: $20,000 

What are my inter-institution fund transfer withdrawal limits for the Chequing Account and High Interest Savings Account?

When receiving funds to your B2B Bank account, there is no limit on the amount per transaction. When sending funds from your B2B Bank account to your account at another financial institution, the limit is $50,000 per transaction. There is no limit on the number of inter-institution fund transfer transactions you can conduct per day for either the Chequing Account or HISA.

Are balance and transactions in real-time?

Yes. 

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Debit Card

How do I inform B2B Bank that my card has been lost or stolen?

You can contact us at 1‑866‑334‑4434.

Where can I access THE EXCHANGE®† Network ATMs?

Visit b2bbank.com/find-an-atm to find an ATM near you.

For all other inquiries, call 1‑866‑334‑4434.

How can I access surcharge-free ATMs while travelling in the U.S.?

The Accel®† debit payments network includes more than 500,000 ATMs. Thanks to THE EXCHANGE Network, you can use your card at Accel ATMs to withdraw surcharge-free from some, but not all Accel ATMs in the U.S.* Use the Accel ATM locator to find a surcharge-free ATM at accelnetwork.com. We recommend that you choose a four-digit PIN if you often travel abroad.

* Additional surcharge fees may be applied to transactions, depending on the Accel ATM used.

What are my daily ATM limits?

Your B2B Bank debit card allows you to withdraw a daily maximum of $1,500 CAD from automated banking machines and a $3,000 CAD daily maximum for purchases made at point‑of‑sale.

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Statements

How will I receive my statements now that the ePost service is being cancelled?

You will continue to receive your paper statements at no charge and you will also be able to view your transaction history online.  

Will I be able to view my previous statements on ePost?

Yes, you may still log in to ePost using your current user id and password to view previous statements.

How do I access my monthly online statements?

Your monthly online statements are available on the first day of each month. You can access your statements by following these instructions.

How do I order cheques or a bank draft?

You can contact us at 1‑866‑334‑4434 or send us a message using the “General inquiry" function via the secure message centre, when you are logged into the new B2B Bank Online Banking.

Does my B2B Bank online account have any fees for withdrawals?

To view a list of all the fees associated with your accounts, visit b2bbank.com/fees

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®† INTERAC e-Transfer is a registered trademark of Interac Corp. Used under license.

®† THE EXCHANGE is a registered trademark of Fiserv, Inc., licensed for use in Canada by FICANEX Services Limited Partnership.

®† Accel is a registered trademark of Fiserv, Inc. or its affiliates.